FAQ
How do I order a video greeting?
1. Choose a song for our friends from Africa to dance to.
2. Come up with 2–4 sentences you’d like them to say. These sentences will be written on a sign.
3. Tell us exactly what you want our friends to say.
4. Add a photo of the person you want to surprise.
5. Once the video is finished, it will be delivered to your email within 1–3 days. (Remember to also check your spam folder.)
Can they say my greeting in any language?
Yes, but since they may find it difficult to pronounce foreign words, it can sometimes be hard to understand what they are saying — unless you purchase editing with subtitles.
We highly recommend writing your greeting in English, as it’s easier for them to pronounce.
Can I let them say anything I want?
We only accept positive messages and reject religious or political statements. If we notice anything inappropriate in your request, we’ll ask you to change it.
How long is a video?
A video lasts about 50 to 60 seconds. The perfect length to share your greeting with friends on social media.
Do we share recordings on social media?
Only with your permission! We’ll always ask before sharing your video :)
Am I entitled to a refund?
Unfortunately, we do not offer refunds. Each recording is custom - made according to your request.
In special circumstances, you can contact us at:
Email: surprisefromafrica@gmail.com